Privacy Policy

Commitment to Privacy

We are committed to maintaining the principles of integrity and trust regarding the protection of personal information. We protect the privacy of personal information of employees, clients, customers, and other individuals whose personal information we collect, use, and disclose. We comply with British Columbia’s Personal Information Protection Act (PIPA), the federal Personal Information Protection and Electronic Documents Act (PIPEDA), the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) (if applicable), and all applicable privacy laws in the jurisdictions where we operate, including any relevant state-specific regulations.

Definitions

Business Contact Information: Information that enables an individual to be contacted at work, including name, title, business address, business telephone number, fax number, and email address.

Employee Personal Information: Personal information about an employee collected, used, or disclosed solely for purposes reasonably required to establish, manage, or terminate an employment relationship.

Personal Information: Any information that personally identifies an individual, excluding business contact information or work product information.

Work Product Information: Information prepared or collected by an individual or group as part of their employment or business responsibilities.

Aggregate Information: Data collected about groups of individuals that does not identify any specific individual and is used to analyze trends and usage patterns.

Third Party: Any entity that is not directly part of Columbia Cabinets but may receive or have access to personal information for purposes outlined in this policy.

Responsibility

We are responsible for all personal information under our control, even if it is not in our possession. We have developed policies and procedures to ensure the proper collection, use, and disclosure of personal information.

Purposes

We collect personal information for the following purposes:

To individualize your experience on our website.
To communicate separately with you.
To facilitate your movements throughout our website.
To send you communications that may be of interest to you, either electronically or otherwise.
To comply with legal obligations.
For marketing purposes, with your explicit consent, if applicable.
Other: We may collect personal information for other purposes as disclosed at the time of collection.

We require the consent of individuals to collect, use, or disclose personal information. Consent may be obtained at the time of collection or subsequently, depending on the nature of the information and the context of its collection. You may withdraw or refuse consent at any time, subject to reasonable notice. We will inform you of the consequences of withdrawing your consent, including any impacts on your ability to access our services.

User Rights

Under CCPA (California residents have specific rights including):

The right to know what personal information we collect about you.
The right to request deletion of your personal information.
The right to opt-out of the sale of your personal information (if applicable).

Under PIPEDA (Canadian residents have similar rights):

The right to access and request corrections to your personal information.

Under GDPR (if applicable):

The right to request the restriction of processing.
The right to data portability.

To exercise these rights, please contact us as outlined in the “Access” section below. We will respond to your request within the timeframes required by law.

Unsubscribe Policy

We strive to only send emails to those who wish to receive them. If you do not want to receive future emails, please reply to any email with “UNSUBSCRIBE” in the subject line. Please allow up to 10 business days for your request to be processed.

Collection

Columbia Cabinets and its third-party providers, including but not limited to Google Analytics, collect personal information only for the identified purposes that are reasonable in the circumstances. We collect personal information through lawful means and will collect directly from the individual unless authorized to collect it from a third party. When you access our website, a small file—a “cookie”—may be created and stored on your computer. Cookies are used for the following purposes:

Information Gathering: Gather details on how you discovered the website and how you navigate through it.
User Experience Personalization: Personalize your experience to enhance usability and keep a record of your “Favorites.”
Marketing and Communication: Enhance Columbia’s marketing strategies, including targeted advertising.

You may configure your browser to disable cookies; however, this may limit your ability to use certain functions on our website.

Aggregate Information

We collect aggregate information, such as tracking the Internet addresses of the domains from which you visit our site, analyzing trends, and tracking your IP address. None of this information is linked to your personal information.

Use of IP Addresses

We collect IP addresses for system administration and to report aggregated information. We do not normally link IP addresses to personally identifiable information.

Use, Disclosure and Retention

We will only use or disclose personal information for the purposes for which it was collected. We may disclose personal information to:

Individuals acting as agents of the individual, such as dealer representatives or dealers.
Companies or individuals engaged to perform functions on our behalf (e.g., payment processing, marketing).
Credit reporting agencies.
Public authorities, if necessary for life or property protection.
Any third party as required or authorized by law.

We do not sell, rent, or trade personal information. We will retain personal information only as long as necessary for the stated purposes or as required by law. Personal information used to make a decision will be retained for at least one year and will be securely deleted thereafter.employee.

Accuracy of Personal Information

We will make reasonable efforts to ensure that personal information is accurate and complete. You may request corrections to your personal information, and if your request is rejected, we will document the request and the reason for rejection.

Safeguarding Personal Information

We employ appropriate security safeguards, including encryption, firewalls, and access controls, to protect personal information against risks of loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction. We regularly review our security measures to ensure ongoing protection.

Access

Upon reasonable written notice, we will provide access to your personal information within 30 days. Requests can be made via email to info@columbiacabinets.com. We reserve the right to charge a reasonable fee for access. If we refuse your request, we will provide written notice stating the reasons for refusal and information on how to seek redress.

Complaints

If you have complaints about how we handle personal information, you may file a written complaint. We will acknowledge receipt, investigate, and notify you of the outcome. If unresolved, you may seek redress with the British Columbia Information and Privacy Commissioner or the relevant authority in your jurisdiction.

Links to Other Sites

We are not responsible for the content or privacy policies of other websites. These sites may collect personal information independently, and we recommend reviewing their privacy policies.

Our Commitment to Children’s Privacy

We comply with applicable laws regarding children’s privacy. We do not knowingly collect personal information from children under the age of 13. We recommend that children seek parental permission before sending personal information online. If you believe we have collected information from a child under 13, please contact us immediately.

Data Breach Notification

In the event of a data breach, we will notify affected individuals as required by applicable law, including information on what personal information was compromised and what steps you can take to protect yourself.

Revisions to this Policy

We reserve the right to update this policy to ensure compliance with applicable laws. Changes will become effective 30 days after notice is provided on our website. We will notify users of significant changes to how we handle personal information through an email notification or a notice on our website.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us info@columbiacabinets.com. For immediate assistance, please feel free to call us at 1-877-550-4284.